We maintain a full in-house Maintenance Staff with at least 1 maintenance person on call 24 hours a day, 7 days a week. We do ask you to be reasonable and only call after hours when there is a true emergency. If your situation can wait until the next day, please submit a written maintenance request via our website, or contact your Property Manager during normal business hours.
Maintenance requests should be directed to your Property Manager or in case of Emergency to our Maintenance Company staff. Please remember, however, that maintenance requests must be submitted in writing, so your best bet is to send us an email at Maintenance@Salem-Apartments.com.
If you have an emergency you should first call us and then follow the information up with a fax, email or take a written Maintenance Request Form to your Property Manager. Our management and maintenance staffs are on call 24 hours a day to handle emergencies. After hours you should first try to contact your Property Manager. If he/she is not available, call the emergency number below to report the problem. Please be considerate of their "off hours," though, and only call our emergency number if your situation cannot wait to be handled the next business day.
If you have a question about your rental payments, balances due or other rent-related issues, call Cheryl at the main office 503-375-9385. We're there for you.
How to file a maintenance request:
If you are a resident in one of our properties, we want to make sure your home is well maintained and that emergencies are dealt with quickly. To help us do this, please follow our guidelines below. If a maintenance request IS an EMERGENCY, please contact your on/off-site manager by telephone at:
| Cannon court | Dayna | 503-428-2338 |
| Fairmount | Christina | 503-428-2181 |
| Orchard Court | Rhonda | 503-949-7951 |
| Silverwood | Dayna | 503-428-2338 |
| Stonecreek | Rhonda | 503-949-7951 |
| Main office | 503-375-9385 |
Then, complete and return our Maintenance Request Form. If you require maintenance that is not an emergency, please complete the Form and we will process it as soon as possible. DUE TO OREGON STATE LAWS, ALL MAINTENANCE REQUESTS MUST BE SUBMITTED IN WRITING.
On or Off-Site Manager: All of our properties have a Propety Manager. In all emergency situations your first contact should be with the Property Manager. If you cannot contact the one for your building, then please contact one of the other Managers and they will follow up.
The following are some guidelines as to what constitutes a maintenance emergency. Remember, an emergency is anything relating to the property under the lease that is threatening to life, health or the property and cannot wait until the next business day for repair. Salem Apartments retains the right to determine the status of maintenance requests.
Clogged Toilet: This may be considered an emergency ONLY if there is only one toilet in the unit AND you have made every effort, including plunging, to clear the stoppage yourself. (In any case, turn off the valve behind the toilet, shut the lid and clean up any mess - due to health issues we are not allowed to begin work until the area is cleaned up and essentially free of bacterial contaminants.
Broken Pipe: Turn off the water valve to the broken pipe or to the exterior water main, if you can locate it, until the maintenance staff arrives. Do everything within your power to contain any leaking or flooding and, if necessary, contact other residents who may be affected by the leak.
No Hot Water: This may be considered an emergency ONLY if there has been no hot water for an extended period of time. In the event of no hot water, and it is not during normal business hours, we may be unable to repair the problem in as timely a manner as we would like, so be resourceful and heat pots of water on the stove, etc.
Heater Repair: This may be considered an emergency ONLY if the outside temperature is falling below 50 degrees. In the case of electric heat check all fuses or circuit breakers, if the problem isn’t solved, then call for service. In the case of gas heat, especially if you smell gas (a rotten egg smell) contact us immediately to report the problem, open doors and windows for ventilation, and go outside to a safe location.
Gas Odor: (Important note - natural gas has the unmistakable odor of rotten eggs.) If you suspect an appliance is leaking gas, turn off the appliance and turn off the gas supply to that appliance (you should be able to find a shut-off handle somewhere on the supply line), open doors and windows for ventilation, then call us immediately. NW Natural Gas Emergency Number 1-800-882-3377.
Broken Doorknob, Lock, or Window: This may constitute an emergency ONLY IF IT PREVENTS THE RESIDENT FROM PROPERLY SECURING THE UNIT. If temporary measures can be taken until normal business hours, residents should contact the Property Manager during normal business hours.
Lock-Outs: We understand that sometimes mistakes happen, and Residents can lock themselves out of the apartment. Contact the Property Manager. Please realize that there is a charge for replacing locks or keys. KEYS OR LOCKS MAY NOT BE CHANGED BY THE RESIDENT.
No Electricity: This may be considered an emergency ONLY if there is no electricity throughout the unit AND 1) The Resident has called PGE's outage line (800-743-5002) and PGE is not at fault; 2) After Resident has checked all circuit breakers by flipping them hard to the OFF position and then hard to the ON position and 3) has reset any and all GFI breakers (these are the little buttons sometimes found on outlets in bathrooms, kitchens, laundry rooms, and garages). Partial outages do not constitute an emergency. If a wall switch or outlet begins to smoke or smell like it is burning, turn off the switch or unplug items from the outlet and turn off the circuit breaker.
The above issues are the basic calls which MAY constitute an emergency. If you have a situation other than these which seems immediately hazardous, damaging or detrimental, please call your on/off-site manager and then fill out our Maintenance Request Form. The following maintenance issues are NOT generally considered emergencies:
· Refrigerator not working
· Oven not working
· Lock-outs
· Pest control
Missed Appointments, Neglect and Unnecessary Service Calls:
The resident is responsible for the payment of any invoice for which a repair was made for damage, etc., caused by their misuse or neglect. The resident is also responsible for the payment of any service call charged by a contractor or $35 for maintenance staff for 1) a missed appointment; 2) for not providing access to the unit when requested; 3) for unauthorized changing of locks and/or not following other instructions resulting in not being able to gain entry to the property; 4) in the event that there is a pet that is threatening in any way; or 5) for other reasons that are clearly the fault of, and/or are under the control of, the resident that do not allow the contractor or maintenance staff to complete the necessary work. Residents may cancel an appointment by calling their on/off-site manager during regular office hours no less than 90 minutes prior to their scheduled appointment.